MO-Genie – Customer Service at your fingertips!

MO-Genie Chat-Bot enables new ways to engage and deliver personalized experiences to customers

Mumbai, 21 November 2016: Continuing with its innovations towards best customer services, leading broking house of the country, Motilal Oswal Securities Limited (MOSL) launched ChatBot: MO-Genie, a Self-Service BOT. This is India’s first ChatBot in the broking industry. For the best user experience, Motilal Oswal’s Genie empowers personalization to clients & Business Partners. It is most cost-effective, time-saving & fastest way for customers to receive information and resolve queries. This smart and intelligent BOT can be accessed 24X7, Anywhere Anytime. MO-Genie which is enabled with an Intuitive Search Guide is available for MOSL’s   Clients and Business Partners on the company website www.motilaloswal.com under Partners Portal and Clients Portal. Now the User just needs to login and chat with MOSL’s 24X7 Customer Service.

On the launch of MO-Genie-Bot, Mr. Ajay Menon, CEO- Broking & Distribution at MOSL explained its versatility, “Nowadays, investors are increasingly seeking easy-to access stock market tools from anywhere, anytime. This BOT is built upon MOSL’s commitment toward customer delight by employing the latest technology to enhance the service experience. The app will have a highly personalized experience, which includes easy access to clients’ details, tailored search experience, various reports& many other service & trading related queries.” 

MO-Genie BOT is developed to enable quick self-service in no waiting time. It can accomplish customer requests and solve problems to create entirely new consumer experiences. Using this Chat-Bot is as easy and natural as texting a friend. Along with India’s first completely paperless e-KYC and instant trading plus De-mat account facility in 15 minutes, the Digitally enhanced Customer Service Agent MO-Genie is another feather in MOSL’s cap with regards to technology led solutions for its customers.

Starting November 2016, existing MOSL customers can ask the BOT questions about their accounts, review trade history and get help with financial literacy. MO Genie will work like a Google to all Financial & Trading related queries of MOSL customers. Motilal Oswal’s Genie will soon be available on its super-fast mobile trading application for devices on the iOS and Android platforms. 

MOSL persistently works towards bettering its customer service & experience. Moving ahead, there will be multiple subsequent enhancements in MO-Genie in near future which will bring customer delight.

About Motilal Oswal Financial Services Limited

Motilal Oswal Financial Services Ltd. is a financial services company. Its offerings include capital markets businesses (retail broking, institutional broking & investment banking), asset & wealth management (asset management, private equity & wealth management), housing finance & equity based treasury investments. Motilal Oswal Securities won the ‘Best Performing National Financial Advisor Equity Broker' award at the CNBC TV18 Financial Advisor Awards for the 5th time. It was ranked the Best in Events/Conferences, ranked amongst Top-2 for Overall Sales Services & Best Roadshows/Company Visits & amongst the Top-3 in Best Local Brokerage, Best Execution & Sales Trading Visits at the Asia Money Awards 2015. Motilal Oswal Private Equity won the ‘Best Growth Capital Investor-2012’ award at the Awards for PE Excellence 2013. Motilal Oswal Private Wealth Management won at the UTI-MF CNBC Financial Advisor Award in HNI Wealth Management category for 2015. Aspire Housing Finance was awarded ‘India’s Most Admired & Valuable Housing Finance Company’ at India Leadership Conclave 2015.

For more information please contact: 

Rohini Kute

Head - Corporate Communications, MOSL

Ph - +91 22 3010 2340 / +91 98201 96838

Paradigm Shift Public Relations

Anirudh Rajan / Alpesh Nakrani

Ph-   +91 22 2281 3797 / 98

Mob- +91 98923 43828/ +91 98691 21167